Please define "ok"

Me: Is the computer working ok on the internet?
Customer: What do you mean by "ok"
< face palm >

Ring, Ring

Agent: When did the phone last work?
Customer: It never did. Not for me or the tech.
Agent: When was it installed?
Customer: 4 months ago!
< face palm >

Remembering fail

Me:What port did you plug the cable into?
Customer:I don't know.
< face palm >

Please define "computer"

Me:How many computers in the house?
Customer:One
Me:This computer is it wireless?
Customer:No but my other ones are.
< face palm >

AOHell

Me:Can you please open up the internet?
Customer:You mean AOL?
< Face Palm >

Civil rights?

"You are violating my civil rights by blocking my access to the internet!"
<face palm>

Smart Box

Customer called in.
Customer:"Hello I need help connecting my smartbox."
Me:".....ummm whats a 'smartbox'"
Cusomter:"The black box with green lights on it."
<face palm>