Agent: Do you know where your modem is?
Customer: No, is there any way you can make it beep for me?
< face palm >
Face Palms - Interactions with customers and the amazing things they say!
Monday, August 15, 2011
Saturday, June 4, 2011
Pastry Confustion
Customer: I've had you guys clear out my cake files en everything.
Me: ....
< face palm >
Me: ....
< face palm >
Sunday, May 29, 2011
(Not)Paying Attention
Me:"There are three lines on the modem. A little black one for the power, big black one for the cable and a telephone line. Unplug the power"
Customer:"What one is that?"
< face palm >
Customer:"What one is that?"
< face palm >
Saturday, March 12, 2011
Telepathy WIN!
(Customers Home Phone is not working.)
Customer:"I need my phone! I don't have any other way of calling!"
Me: .....
< face palm >
Customer:"I need my phone! I don't have any other way of calling!"
Me: .....
< face palm >
Sunday, March 6, 2011
Past tense/Current word grammar fail
Customer: My phone WAS not working last night!
Me: ....
< face palm >
Ed: I got TWO of these in a row!
Me: ....
< face palm >
Ed: I got TWO of these in a row!
Monday, February 21, 2011
Outage? What Outage?
Customer "Per your system i'm not in an outage but my phone dosent' work!! Whats wrong!?!?!?"
Me: "Well let check the lines, there should be 4 pluged into the modem"
Customer: " OOooohh ya know what I cleaned around the comptuer last night and removed this one line"
< face palm >
Me: "Well let check the lines, there should be 4 pluged into the modem"
Customer: " OOooohh ya know what I cleaned around the comptuer last night and removed this one line"
< face palm >
Monday, February 7, 2011
Knowing is half of...well...you know.
Customer:Can't you download one copy of a movie from the internet for free as long as you don't share it?
< face palm >
< face palm >
Monday, January 24, 2011
Please define "ok"
Me: Is the computer working ok on the internet?
Customer: What do you mean by "ok"
< face palm >
Customer: What do you mean by "ok"
< face palm >
Saturday, January 22, 2011
Ring, Ring
Agent: When did the phone last work?
Customer: It never did. Not for me or the tech.
Agent: When was it installed?
Customer: 4 months ago!
< face palm >
Customer: It never did. Not for me or the tech.
Agent: When was it installed?
Customer: 4 months ago!
< face palm >
Sunday, January 16, 2011
Please define "computer"
Me:How many computers in the house?
Customer:One
Me:This computer is it wireless?
Customer:No but my other ones are.
< face palm >
Customer:One
Me:This computer is it wireless?
Customer:No but my other ones are.
< face palm >
Saturday, January 15, 2011
Friday, January 14, 2011
Sunday, January 9, 2011
Smart Box
Customer called in.
Customer:"Hello I need help connecting my smartbox."
Me:".....ummm whats a 'smartbox'"
Cusomter:"The black box with green lights on it."
<face palm>
Customer:"Hello I need help connecting my smartbox."
Me:".....ummm whats a 'smartbox'"
Cusomter:"The black box with green lights on it."
<face palm>
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