Branding Fail

Help Desk: Do you have an iPhone?

Customer: Yes

Help Desk: What model iPhone do you have?

Customer: Samsung Galaxy

<face palm>

beep beep!

Agent: Do you know where your modem is?
Customer: No, is there any way you can make it beep for me?
< face palm >

Pastry Confustion

Customer: I've had you guys clear out my cake files en everything.
Me: ....
< face palm >

(Not)Paying Attention

Me:"There are three lines on the modem. A little black one for the power, big black one for the cable and a telephone line. Unplug the power"
Customer:"What one is that?"
< face palm >

Telepathy WIN!

(Customers Home Phone is not working.)
Customer:"I need my phone! I don't have any other way of calling!"
Me: .....
< face palm >

Past tense/Current word grammar fail

Customer: My phone WAS not working last night!
Me: ....
< face palm >

Ed: I got TWO of these in a row!

Outage? What Outage?

Customer "Per your system i'm not in an outage but my phone dosent' work!! Whats wrong!?!?!?"
Me: "Well let check the lines, there should be 4 pluged into the modem"
Customer: " OOooohh ya know what I cleaned around the comptuer last night and removed this one line"
< face palm >